call center bloopers

I’d wanted to post some bloopers here as well as some side or is it snide comments usually made by technical support. Some people may not find it funny but hey, it is on our end.   

J (returning to a held call): Hi, thank you for patiently waiting.. Heller?!  

P (making the customer understand that how-to’s aren’t supported): Sir, your issue is out of our scope of support. We are not able to assist you in using your email.  Customer: But I purchase the laptop from you guys!  P (a bit ticked off): If you purchase a car, does the car salesman teach you how to drive? (heheheh…)  

L (keyspelling something for a foreigner..): Is that M for Makati? 

G (already ticked off because customer wanted to have his own way): I’m sorry? What department are you calling again?!  

Me (a bit asleep, trying to walk customer through accessing Safe Mode): Do you see that small boy? (What small boy?! Halatang nananaginip na.. heheheh..) 

Agent (conversation sa yosi room): Grabe dude! Nakatulog ako kanina sa call.. Pag gising ko, issue resolved! (What the hell? Heheheh..) 

Again, these are just some of the funny things that we usually encounter when dealing with customers… I’ll be posting more of this soon!